FREE EYE TEST AT ALL STORES
Service Policy

Warranty Care

Hariyana Watch & Opticals stands behind every item we sell. Access certified repairs, brand coverage, and authentic service.

Watch Warranty

We offer a minimum **1-Year Storewide Warranty** on all premium brand watches, supplemented by official brand warranties:

  • Covers internal watch movement mechanical defects (timekeeping accuracy, gear-train locks).
  • Covers manufacturing faults in hands, dial design parameters, and indexes.
  • Free battery replacements for quartz models within the first 6 months of purchase.
  • Repairs are completed by our certified horologists in-store using genuine components.

Eyewear Warranty

All optical frames, smart glasses, and premium lenses carry a **6-Month Eyewear Warranty**:

  • Covers structural manufacturing defects in spring hinges, metal soldering, or temple rivets.
  • Covers lens coating peel-offs (anti-reflective, blue-cut coatings) under normal usage.
  • Includes free lifetime frame alignment, nose pad swaps, and screw tightening services.
PROCEDURE

How to Claim Warranty

1. File Details

Share your original retail invoice and stamped brand warranty card with our team via WhatsApp.

2. In-Store Inspection

Drop off your item or ship it to our showroom for technical validation of internal movement or frame faults.

3. Certified Service

Faulty items are repaired under warranty or replaced with brand-fresh units within 7-10 business days.

Required Documents

To guarantee that warranty repairs are processed successfully, verify you present the following:

  • Original Hariyana Watch & Opticals retail invoice receipt.
  • Official brand warranty card stamped by Hariyana Watch & Opticals at the time of purchase.
  • Valid Government ID matching billing address (for luxury high-value pieces).

Warranty Exclusions

The warranty does not cover damages arising from:

  • Glass lens cracks, outer scratches on sapphire or mineral crystals.
  • Case, strap chain plating discoloration, water entry beyond ATM rating, or strap tears.
  • Repairs attempted by non-authorized watch clinics or optician shops.
  • Accidental drops, chemical exposure, or lens coating corrosion due to sweat.

Warranty Help Desk

Need help claiming a brand warranty or seeking details on custom lens services?

Chat with us!