Returns & Exchange

We offer a hassle-free 7-day return policy on all eligible timepieces and optical wear. To be eligible for a full return:

• Products must be completely unworn, unused, and undamaged.
• Must remain in original retail packaging with all protective stickers, seals, tags, and barcode cards intact.
• Include the original invoice receipt and stamped warranty booklet.
• Customized prescription lenses fitted onto frames are non-returnable.

Want a different model, frame size, or strap color? Exchanges are supported within 7 days of shipment:

• Item can be exchanged for any product of equivalent or higher value.
• If exchanging for an item of higher value, the price difference must be cleared before dispatch.
• One free exchange is provided per order; subsequent swaps carry shipping handling charges.

Once your returned package reaches our warehouse and passes quality inspections:

• Refunds are initiated back to the original payment source within **3-5 business days**.
• For Cash on Delivery (COD) orders, refunds are settled via bank transfer or UPI transfer as chosen by the customer.
• A digital refund invoice is sent to your registered email for tracking.

Every shipment is packed under CCTV cameras to verify items. In the rare case of transit damage:

• Report transit damage or structural defects within **24 hours** of delivery.
• Please provide a clear unboxing video showing the shipping label and the defect.
• Hariyana Opticals coordinates immediate pickup and ships a fresh replacement unit at zero cost.